Privacy Policy

The data controller responsible for your personal data is Mo-Nane (privacy@mo-nane.com), with a principal place of business at Accra, Ghana.

If you have questions about this policy or your personal data, contact us at the email above.

We collect only what we need to provide the Mo-Nane errand and verification service:

Account data: full name, email address, and password (stored as a secure hash).

Errand data: task titles and descriptions, pickup and drop-off addresses, optional scheduled times, and operational status updates.

Location data: coordinates you or runners submit for pickup verification, runner arrival, or media capture metadata (where applicable).

Media: photos or videos uploaded as proof of task completion, plus optional capture timestamps and coordinates.

Messaging: messages you send within errand-scoped conversations.

Payments: transaction references, amounts, currency, and payment status processed via our payment provider (we do not store full card numbers on Mo-Nane servers).

Technical data: IP address and browser user agent when you register or when we record consent, for security and audit purposes.

We process personal data to perform our contract with you (providing errands, payments, notifications, and support).

We process certain data based on legitimate interests, such as fraud prevention, service security, and improving reliability—balanced against your rights.

Where required, we rely on your consent (for example, when you accept this policy and our terms at registration). You may withdraw consent where processing is consent-based, without affecting prior lawful processing.

We share data with service providers who help us run Mo-Nane, including our payment processor (Paystack) for deposits and charges, and hosting or infrastructure providers that store application and file data.

Runners receive the minimum errand information required to perform tasks (for example, addresses and instructions you provide).

We do not sell your personal data.

Our users may be located globally. Where personal data is transferred outside your country, we use appropriate safeguards as required by applicable law (such as standard contractual clauses or equivalent mechanisms where applicable).

Account data is kept while your account is active. After you request deletion, we apply a 30-day grace period before permanent removal, unless a longer retention is required by law.

Chat messages may be retained for up to 730 days for dispute handling unless a longer period is justified.

Payment records may be retained for up to 2555 days to meet financial and regulatory obligations.

Completed errand media may be retained for up to 365 days unless deleted earlier as part of account closure or product rules.

Depending on your location, you may have rights to: access your personal data; rectify inaccurate data; erase data in certain cases; restrict processing; object to processing; and receive a copy of your data in a portable format.

You can download a copy of your data from your profile (data export). You can request account deletion from your profile, subject to legal retention requirements.

To exercise rights, use in-app tools or email us at the contact above. We may need to verify your identity before fulfilling requests.

You have the right to lodge a complaint with a supervisory authority in your country or region if you believe our processing infringes applicable law.

Mo-Nane uses a strictly necessary session cookie (mn_session) to keep you signed in. This cookie is HttpOnly and is required for authentication.

We do not use third-party advertising or analytics cookies in the core product. If we add optional cookies in the future, we will update this policy and, where required, ask for your consent before setting non-essential cookies.

We may update this policy from time to time. Material changes will be communicated through the product or by email where appropriate. Continued use after changes constitutes acceptance where permitted by law.